PLEASE
NOTE
Please allow your SPAM BLOCKER software to accept email
from Traditions (XMASAHOLIC@CHRISTMASTRADITIONS.COM) if you
would like return emails from us concerning your order or
information about a possible order.
THANK YOU!
PLEASE NOTE: All
prices are subject to change without notice.
Traditions
is a RETAIL SHOP open to the public. Please DO NOT
contact us for wholesale orders or catalogs if you
are a retailer.
Placing
an Order: PLEASE
USE OUR SECURE ONLINE ORDERING SYSTEM TO PLACE
YOUR ORDER.
To
place an order by phone: Please
use our toll free number if out of California (800-538-2446)
or in California (818-710-9747).
FOR
FAXED ORDERS USE THIS NUMBER: 818-710-8567.
We are more than happy to SPECIAL ORDER items that we don't
have in stock, if they are still available. A 50% NON-REFUNDABLE
DEPOSIT WILL BE REQUIRED AT THE TIME THE SPECIAL ORDER
IS PLACED. SPECIAL ORDERS ARE NOT RETURNABLE.
Terms
of Sale:
We
accept credit card payment (Visa, Mastercard or Discover).
Appropriate sales tax (CA residents) and shipping
and insurance charges will be added to your order.
SHIPPING: We
ship via US POSTAL SERVICE Priority Mail (USPS) or UPS.
Although orders usually ship the day we receive the order,
you can expect your order to be shipped within 1-3 days
via USPS or 1-5 business days via UPS after we ship the
order. If you have a FEDEX or UPS number we can accomodate
you, as long as you arrange for the pickup using your number.
We DO ACCEPT INTERNATIONAL ORDERS. Shipping charges added
after the order is shipped and cost cannot be determined
before shipping.
Returns:
We
do accept returns. However, THE RETURN MUST BE AUTHORIZED
BY EMAILING OR CALLING US. There will be a 15% restocking
fee for returned merchandise. All returns must be sent
back to us in the same condition that we sent the item
to you. THE PACKAGE MUST BE INSURED. If you return
an item to us and it is uninsured, and it breaks upon
shipping back to us......we will NOT CREDIT YOU. However,
if you do ship the items back to us and they arrive
in the same condition that we sent the item to you,
we will then credit your credit card for the amount
of the items returned, not the shipping costs. ITEMS
MUST BE RETURNED WITHIN 10 DAYS OF THE DATE OF THE
INVOICE, OTHERWISE THEY WILL NOT BE ACCEPTED.
ITEMS
RETURNED TO US WILL BE CREDITED MINUS THE 15% RESTOCKING
FEE TO THE CREDIT CARD USED FOR THE ORIGINAL ORDER. SHIPPING
CHARGES WILL NOT BE
CREDITED BACK TO YOUR CARD.
Special
Orders:Special
orders require a 50% deposit at the time the order
is placed. The remainder of the balance will be charged
to the credit card you provide when the item is shipped
to you. IF WE SPECIAL ORDER AN ITEM FOR YOU, IT WILL
NOT BE ACCEPTED FOR RETURN.
Damages:
If
an item is damaged in shipping, first of all we are so
sorry! But unfortunately things happen in transit, but
we are here to help! PLEASE CONTACT US IMMEDIATELY at 818-710-9747.
Store
Ordering Hours:
Traditions
store hours are Monday-Saturday, 10am-5pm (PST). If
you are ordering by phone please try to call during
those hours so we can assist you in person. Otherwise,
you can leave a message on our answering machine and
we will return your call.
Email
Address: XmasAholic@aol.com
Store
Location/Orders by Mail:
Traditions
Attn: Debi Thomas
8039 Deering Ave
Canoga Park, CA 91304
Phone/Fax:
(818)
710-9747 (Phone - CA Residents)
(800) 538-2446 (Toll Free)
(818) 710-8567 (Fax)
Directions
to our Store: 818-710-9747
8039
Deering Ave, Canoga Park, CA 91304
Off
the Westbound 101 Ventura Fwy exit De Soto, turn right
off the freeway drive North about 3 miles to Roscoe
and turn left. Drive to DEERING (the street in between
Costco and Home Depot) and turn left. We are 3 large
buildings down on the right side of the street (west
side). Pull into our drive way and PARK IN BACK OF
OUR BUILDING, the entrace to our store is in the rear!
Off
the Eastbound 101 Ventura Fwy exit De Soto, turn
left off the freeway drive North about 3 miles to
Roscoe and turn left. Drive to DEERING (the street
in between Costco and Home Depot) and turn left.
We are 3 large buildings down on the right side of
the street (west side). Pull into our drive way and
PARK IN BACK OF OUR BUILDING, the entrace to our
store is in the rear!
Off the 118 Freeway exit De Soto, turn left off the freeway
drive South about to Roscoe and turn right. Drive to DEERING
(the street in between Costco and Home Depot) and turn
left. We are 3 large buildings down on the right side of
the street (west side). Pull into our drive way and PARK
IN BACK OF OUR BUILDING, the entrace to our store is in
the rear!
RETAIL
STORE HOURS:
Monday
thru Saturday: 10:00am-5:00pm
Sundays: CLOSED |
SAME
DAY SHIPPING 
