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SPECIAL ORDERS:
We are more than happy to SPECIAL ORDER items that we don't have in stock, if they are still available. A 50% NON-REFUNDABLE DEPOSIT WILL BE REQUIRED AT THE TIME THE SPECIAL ORDER IS PLACED. SPECIAL ORDERS ARE NOT RETURNABLE.

TERMS OF SALE:
We accept credit card payment (Visa, Mastercard or Discover). Appropriate sales tax (CA residents) and shipping and insurance charges will be added to your order.

SHIPPING:
We ship via US POSTAL SERVICE Priority Mail (USPS), FedEx or UPS. Although orders usually ship the day we receive the order, you can expect your order to be shipped within 1-3 days via USPS or 1-5 business days via UPS after we ship the order. If you have a FEDEX or UPS number we can accommodate you, as long as you arrange for the pickup using your number.

WE ARE NOT RESPONSIBLE FOR INVALID ADDRESSES OR SHIPMENTS MARKED "RETURN TO SENDER" BY SHIPPING COMPANIES. While we do our best to validate all addresses before shipping, we cannot be held responsible for orders sent back to us for this reason. Please make sure that you enter the correct address during checkout. We now have google address verification built in, while mistakes are rare, they can still happen. If we receive a returned package, we're happy to credit you for your order. However, you will still be responsible for shipping. Likewise if we have to send out your package again, you will be responsible for the cost of shipping.

We DO ACCEPT INTERNATIONAL ORDERS. We ship all over the world on a daily basis. Please note that we're not able to offer you a real time rate online. Please checkout through our website and select the shipping option: "Email shipping quote for approval". We will contact you as soon as possible with a shipping quote. Credit cards are never charged until we gain approval for shipment. If you cancel your order your card will not be charged. We apologize for any inconvenience.

DAMAGES:
If an item is damaged in shipping, first of all we are so sorry! But unfortunately things happen in transit, but we are here to help! PLEASE CONTACT US IMMEDIATELY at 818-710-9747. We require that a photo of the damaged item be sent to us via email or text before processing claims.

RETURNS:
We do accept returns. However, THE RETURN MUST BE AUTHORIZED BY EMAILING OR CALLING US. There will be a 15% restocking fee for returned merchandise. All returns must be sent back to us in the same condition that we sent the item to you. THE PACKAGE MUST BE INSURED. If you return an item to us and it is uninsured, and it breaks upon shipping back to us......we will NOT CREDIT YOU. However, if you do ship the items back to us and they arrive in the same condition that we sent the item to you, we will then credit your credit card for the amount of the items returned, not the shipping costs. ITEMS MUST BE RETURNED WITHIN 10 DAYS OF THE DATE OF THE INVOICE, OTHERWISE THEY WILL NOT BE ACCEPTED.

ITEMS RETURNED TO US WILL BE CREDITED MINUS THE 15% RESTOCKING FEE TO THE CREDIT CARD USED FOR THE ORIGINAL ORDER. SHIPPING CHARGES WILL NOT BE CREDITED BACK TO YOUR CARD.

STORE ORDERING HOURS:
Traditions store hours are Monday-Saturday, 10am-5pm (PST). If you are ordering by phone please try to call during those hours so we can assist you in person. Otherwise, you can leave a message on our answering machine and we will return your call.