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Contacting Traditions

Monday through Saturday: 10:00am-5:00pm PST
Sundays: CLOSED

WE UPDATE OUR WEBSITE EVERY DAY!

..............Not only with new arrivals, but sold outs too! It is our goal to always take our own pictures of the products we carry so that our customers know exactly what the item looks like and you will be able to view the most professional quality picture possible! We also picture items on our site months in advance of their arrival so that you can start planning your decor for all the holidays! You can of course pre-order them with us so you won't miss out on your favorite things!

We do NOT charge you for the items until they ship!
Please note: We do not sell wholesale. We do not have a paper catalog. Please do not contact us regarding item values (we recommend collectors books). Please do not contact us regarding products purchased from other stores. Thanks!
Please fill in the following form to contact us
  • * All prices are subject to change without notice
  • * We accept the following cards:
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  • * Traditions is a retail store PLEASE DO NOT contact us for wholesale information! Thank you!
  • * Orders placed online gain precedence over orders placed by phone (phone orders will typically have to wait longer for shipment).
  • Phone: (800) 538-2446
  • CA Residents: (818) 710-9747
  • FAX: (818) 710-8567

Store Location/Orders by Mail:

Traditions
Attn: Debi Thomas
8039 Deering Ave
Canoga Park, CA 91304

SPECIAL ORDERS:

We are more than happy to SPECIAL ORDER items that we don't have in stock, if they are still available. A 50% NON-REFUNDABLE DEPOSIT WILL BE REQUIRED AT THE TIME THE SPECIAL ORDER IS PLACED. SPECIAL ORDERS ARE NOT RETURNABLE.

Terms of Sale:

We accept credit card payment (Visa, Mastercard or Discover). Appropriate sales tax (CA residents) and shipping and insurance charges will be added to your order.

SHIPPING:

We ship via US POSTAL SERVICE Priority Mail (USPS) or UPS. Although orders usually ship the day we receive the order, you can expect your order to be shipped within 1-3 days via USPS or 1-5 business days via UPS after we ship the order. If you have a FEDEX or UPS number we can accommodate you, as long as you arrange for the pickup using your number. We have a minimum shipping charge of $8.00.

We DO ACCEPT INTERNATIONAL ORDERS. Shipping charges added after the order is shipped and cost cannot be determined before shipping.

WE ARE NOT RESPONSIBLE FOR INVALID ADDRESSES OR SHIPMENTS MARKED "RETURN TO SENDER" BY SHIPPING COMPANIES. While we do our best to validate all addresses before shipping, we cannot be held responsible for orders sent back to us for this reason. Please make sure that you enter the correct address during checkout. We now have google address verification built in, while mistakes are rare, they can still happen. If we receive a returned package, we're happy to credit you for your order. However, you will still be responsible for shipping. Likewise if we have to send out your package again, you will be responsible for the cost of shipping.

Damages:

If an item is damaged in shipping, first of all we are so sorry! But unfortunately things happen in transit, but we are here to help! PLEASE CONTACT US IMMEDIATELY at 818-710-9747. *Please note that we will require an image of the damaged product*

Returns:

We do accept returns. However, THE RETURN MUST BE AUTHORIZED BY EMAILING OR CALLING US. There will be a 15% restocking fee for returned merchandise. All returns must be sent back to us in the same condition that we sent the item to you. THE PACKAGE MUST BE INSURED. If you return an item to us and it is uninsured, and it breaks upon shipping back to us......we will NOT CREDIT YOU. However, if you do ship the items back to us and they arrive in the same condition that we sent the item to you, we will then credit your credit card for the amount of the items returned, not the shipping costs. ITEMS MUST BE RETURNED WITHIN 10 DAYS OF THE DATE OF THE INVOICE, OTHERWISE THEY WILL NOT BE ACCEPTED.

ITEMS RETURNED TO US WILL BE CREDITED MINUS THE 15% RESTOCKING FEE TO THE CREDIT CARD USED FOR THE ORIGINAL ORDER. SHIPPING CHARGES WILL NOT BE CREDITED BACK TO YOUR CARD.

Store Ordering Hours:

Traditions store hours are Monday-Saturday, 10am-5pm (PST). If you are ordering by phone please try to call during those hours so we can assist you in person. Otherwise, you can leave a message on our answering machine and we will return your call.

PRIVACY POLICY:

Traditions will not sell, rent, or lease to third parties the personal information it collects online from you. Traditions will not otherwise share your personal information with third parties without your consent, unless required by law or as disclosed to you when the information is collected.

SECURITY:

Our site is secured by GeoTrust extended validation, 256 bit encryption. We use a customized version of Miva Merchant to handle order processing.

USE OF COOKIES:

Traditions may use cookies to obtain non-personal information from you when you visit Traditions' website. A cookie is a small text file placed on your computer's hard drive that allows web sites to recognize repeat users, facilitate users’ access to sites, and compile aggregate data that will allow content improvements at the website or portal. If users do not want cookies to be accessible to Traditions, most browser programs allow users to deny or disable the use of cookies. If you choose not to disable the use of cookies, then your browser adds the text in a small file. Cookies allow a web application to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operation to your needs, likes, and dislikes. Cookies also help us analyze web traffic and let us know when you visit a particular site. If you choose to deny or disable the use of cookies some functions of Traditions ’ websites or portals may not be available to you.

Overall, Traditions’ limited use of cookies helps Traditions operate more effective online experience by monitoring what's working and what isn't through traffic analysis. Traditions wants to be sure you understand that accepting a cookie does not give Traditions access to your computer or any personal information other than the data you choose to share with Traditions'.

Acceptance of our privacy policy:

By using this website, you signify your acceptance of this privacy statement, and you adhere to the terms and conditions posted on the website. If you do not agree with any of these terms, please do not use this site or submit any personal information.

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