Please watch the video below, which quickly explains what cookies are, and why we use them. Please note that our site, like every other shopping website, will not work with cookies disabled.
We have taken many precautions to insure that shopping at Traditions is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our website when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information.
To ensure a smooth shopping experience, our system logs the Internet Protocol (IP) Address of each user. An IP address is a number that is automatically assigned to your computer every time you browse the internet. Depending on your Internet Service Provider (ISP) and the type of connection, this number may change each time you log on. Information from IP addresses is used for system administration, our live help feature, troubleshooting, and the examination of traffic trends and response rates to various promotional offers. This data is used in the aggregate, and is not linked to personally identifiable information.
If you place an order through Traditions, we will ask you for your name, e-mail address, shipping address, telephone number and credit card information. We use this information to process and fulfill your order and to notify you of your order status. All archived credit card information is maintained in a secure and safe environment. Telephone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to receive our e-mail newsletter and marketing updates.
Information Provided When You Contact Us:
We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our products and services. We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information from us about our products and services: Your order number, name, email address, phone number, or address (billing, and or shipping).
When you enter your email address while placing an order, we only use the email address for follow-up emails regarding the order. Such as an email confirmation of your order with an invoice, an email with tracking information and shipment confirmation, and occasionally a follow-up requesting information about your order or product experience. If you sign up for our email newsletters and marketing content, we will then send you weekly emails containing product updates, store photos, artist interviews, current deals and more! You can unsubscribe at anytime by clicking the link in the bottom of the email labeled "Unsubscribe". We do not share, sell, or distribute your email with any third parties, unless required by law, or disclosed when information is collected as stated above. Our email contact lists are stored under our account on the MailChimp email marketing platform, which we use to send out, and collect emails.
If you do not wish to receive our email anymore, an unsubscribe button is located at the bottom of each email for your convenience. Or you can contact us HERE and asked to be removed.
A cookie is a feature of your Internet Web browser, and most browsers are configured to automatically accept cookies. Cookies are files that your Web browser places on your computer's hard drive and which assign a unique identification code to your computer. Cookies do not enable us to retrieve from your computer any additional personal information about you other than information that you knowingly and willingly provide to Traditions through the order process or through our sign up forms.
You can read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative's website.
Third-Party Advertising Services:
We partner with third parties that may use technologies such as cookies (and local stored objects as described above) to gather information about your activities on the Sites and elsewhere on the Internet in order to provide you with relevant advertising based upon your browsing activities and interests. This type of advertising is sometimes called interest-based advertising. No personally-identifiable information is collected or used in this process. If you wish to not have this information collected and used for interest-based advertising, you may opt-out by clicking here for partners that participate in the TRUSTe opt-out tool (or if located in the European Union click here). If you wish to opt-out from this type of advertising for companies that participate in the Network Advertising Initiative, please click here. If you wish to opt-out from this type of advertising for companies that participate in the Digital Advertising Alliance (“DAA”), you can do so here. Please note that this does not opt you out of being served ads. You will continue to receive generic ads. Traditions adheres to the DAA’s Self-Regulatory Principles.
WHAT WE DO WITH THE INFORMATION WE COLLECT
As examples of how we may use Personal Information that we collect, we use Personal Information in the following ways:
Information Provided by You Upon Registration and Making a Purchase Online or at Our Stores:
We may use this Personal Information to administer your access to a Site, verify your identity, and provide our products or services to you.
Information Provided When You Contact Us:
We may use this Personal Information to understand and respond to your question or comment.
Passively Collected Information:
We use passively collected information to monitor and maintain the performance of our Sites, analyze trends, usage and activities in connection with our services, validate users and ensure their technological compatibility with users, and optimize our marketing efforts.
We may use your Personal Information to create aggregate data which does not include any Personal Information and which cannot be used to identify you. For example, aggregate data may include data that describes the general demographics, usage or other characteristics of a Site’s users. We reserve the right to transfer and/or sell aggregate or group data about a Site’s users for lawful purposes.
WITH WHOM WE SHARE THE INFORMATION WE COLLECT
We do not share your personal information with other companies except in the following situations:
We may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a subpoena or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any Site or the public, (d) protect against legal liability, or (e) or as otherwise required or permitted by law.
Some of our pages utilize framing techniques to serve content to you from our partners while preserving the look and feel of our Sites. When you interact with content from our partners displayed on our Site, please be aware that you are providing your Personal Information to these third parties and it will be governed by their respective privacy policies.
Correcting, Updating, or Deactivating Your Account:
You may request to access, correct, update or delete your Personal Information, or deactivate your account, by contacting us here with information necessary for us to process your request.
This section provides specific information for California consumers, as required under California privacy laws, including the California Consumer Privacy Act as amended, and its implementing regulations (“CCPA”). The CCPA requires that we provide certain information to California consumers about how we handle their PI, and their rights in that regard. Under the CCPA, “PI” is any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, device or household, including the categories identified in the chart below to the extent they identify, relate to, describe, are capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer, device or household, subject to certain exceptions (e.g., publicly available information is not PI).
Consistent with the CCPA, this notice, and the rights described, do not apply in calendar year 2020 to job applicants, current or former employees, contractors, or persons interacting with us in their capacity as a representative of a business.
This notice reflects our good faith understanding of the law and our data practices as of the Effective Date, but as of that date, the CCPA’s implementing regulations are not yet final and there remain differing interpretations of the law. Accordingly, we may from time-to-time update information in this and other notices regarding our data practices and your rights, modify our methods for responding to your requests, and/or supplement our response to your requests, as we continue to develop our compliance program to reflect the evolution of the law and our understanding of how it relates to our data practices.
Categories of PI of California Consumers that We Collect, Disclose, and Sell
|Categories of PI||Collection Sources||Purpose(s) for Collection||Categories of Third Parties Shared|
|1. Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, IP address, e-mail address, account name, government ID or other similar identifiers.||From the consumer, by us and from the consumer’s browser, device, e-mail and/or social media account, other individuals, such as the consumer’s friends or family, business partners (non-vendors), and vendors.||Managing Cookies, sending marketing e-mails and text messages, conducting other advertising and promotional campaigns, data security, debugging, internal research and development, processing and managing customer interactions and transactions, facilitating arrangements we have with business partners, performing services requested by the consumer, and research and quality assurance.||Service providers, Corporate Transaction recipients, business partners, and as directed by the consumer or as required by applicable law.|
|2. Personal Records, including signature, physical characteristics or description, written statements, telephone number, address, credit card number, or other financial information.||From the consumer, by us and from the consumer’s e-mail and/or social media account, other individuals, such as the consumer’s friends or family, business partners (non-vendors), and vendors.||Data security, debugging, processing and managing consumer interactions and transactions, performing services requested by the consumer, research and quality assurance.||Service providers, Corporate Transaction recipients, business partners, and as directed by the consumer or as required by applicable law.|
|3. Characteristics such as gender and age.||From the consumer and from vendors||Providing more relevant service to consumers||Service providers, Corporate Transaction recipients, and as directed by the Consumer or as required by applicable law.|
|4. Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||From the consumer, by us from the consumer’s browser, device, e-mail and/or social media account, other individuals, such as the consumer’s friends or family, business partners (non-vendors), and vendors.||Data security, debugging, processing and managing consumer interactions and transactions, performing services requested by the consumer, advertising, research and quality assurance.||Service providers, Corporate Transaction recipients, and as directed by the consumer or as required by applicable law.|
|5. Biometric information.||N/A||N/A||N/A|
|6. Internet or other electronic network activity information, including, but not limited to, browsing history, browsing time, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.||From the consumer, by us and from the consumer’s browser, device, e-mail and/or social media account, and our vendors.||Debugging, processing and managing consumer interactions and transactions, performing services requested by the consumer, advertising, quality assurance and research and analytics.||Service providers, Corporate Transaction recipients, and as directed by the consumer or as required by applicable law.|
|7. Geolocation data, including, but not limited to, precise physical location and movement patterns||From the consumer, by us and from the consumer’s browser, device, e-mail and/or social media account, and otherwise directly from Consumers||Managing Cookies, processing and managing consumer interactions and transactions, performing services requested by the consumer, targeted advertising, quality assurance, fraud prevention and security, and research and analytics.||Service providers, Corporate Transaction recipients, and as directed by the consumer or as required by applicable law.|
|8. Audio, electronic, visual, thermal, olfactory, or similar information, including, but not limited to, image, photograph, and voice.||Directly from consumers||Processing and managing consumer interactions and transactions, performing services requested by the consumer, quality assurance, and fraud prevention and security.|
|9. Professional or employment-related information.||N/A||N/A||N/A|
|10. Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).||N/A||N/A||N/A|
|11. Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, and behavior.||Consumer’s browser, device, e-mail and/or social media account, and otherwise directly from consumers or as created by us or our vendors.||Processing and managing customer interactions and transactions, performing services requested by the customer, and quality assurance and security and fraud prevention.|
We have disclosed the following categories PI of California consumers for a business purpose, consistent with the collection purposes set forth in the chart above, within the 12 months preceding the Effective Date:
- Personal records;
- Commercial information;
- Internet or other electronic network activity information;
- Geolocation data;
- Audio, electronic, visual, thermal, olfactory of similar information; and
- Inferences drawn from PI to create a profile about a consumer.
The applicable sources, and purposes of the PI collected by us, and the categories of third parties to which we have disclosed it for business purposes, are set forth in the chart above. We do not believe that we have sold PI, except as discussed in the next section. We acknowledge that the data collection by some third party Cookies associated with our Services may be considered by some to be a “sale” under the broad language of the CCPA
Rights that California consumers have under the CCPA. California law grants consumers certain rights and imposes certain restrictions on particular business practices as set forth below.
Do Not Sell Right If you are a California consumer, you have the right to opt-out of the sale of your PI. The CCPA, however, defines “sale” in an unusual way, and with no guidance from the State of California as of the Effective Date as to how broadly the term should be interpreted, a number of differing reasonable interpretations are possible.
We do not believe that sharing your information with certain third parties as part of our normal business operations constitutes a sale within the meaning of what most people would consider a sale to be. Even under a broad understanding of “sale,” we do not typically sell your PI, but from time to time, if we were to become aware of business partners with offerings that we believe might be relevant to your interests, we might decide to share your information with them so that they can contact you with offers that you might enjoy. Because of this possibility, we are providing a way for California consumers to opt-out of any future sales of their information that might occur under such circumstances. To exercise your right, send us an email at [email protected] with "Opt Out Request" in the subject line. We will need your first and last name to identify you. Alternatively, you can call us at (800) 538-2446.
We treat Do Not Sell requests based on our evolving good faith interpretation of the law, and we intend to look to direction that may in the future be provided by the State of California to guide our understanding as to how the CCPA should be interpreted in this area.
We do not knowingly sell PI of children under the age of 16 without the authorization required by the CCPA.
Requests for Deletion and Right to Know or Copy. If you are a California consumer, you have the right to make the following requests, typically at no charge, up to twice every 12 months:
- Deletion: the right to request deletion of your PI that we have collected about you, subject to certain exemptions, such as where the information is used to complete the transaction for which the PI was collected, provide a good or service that you have requested, perform a contract between you and us, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activities, prosecute people responsible for malicious, deceptive, fraudulent or illegal activities, debug to identify and repair errors that impair existing intended functionality, comply with a legal obligation, enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us, or otherwise use your information internally, in a lawful manner that is compatible with the context in which you provided the information.
- Right to Know (categories or specific information): the right to request that we disclose specific information about our practices with regard to your PI over the prior 12 months, including with regard to each of the categories of PI collected, the categories of sources from which the PI was collected, the business and/or commercial purpose(s) for the collection, disclosure and/or sale of your PI, and the categories of third parties with whom we have sold or disclosed for business purposes your PI. You also have the right to know what specific pieces of PI we have collected about you in the prior 12 months and the right to request a copy of that information.
Submitting Requests and What You can Expect. You (or your authorized agent) can submit a deletion, right-to-know or copy request by emailing us at [email protected] You will be contacted on what is required to be verified and to make the request. You (or your authorized agent) can also submit your request by calling (800) 538-2446. So that we do not delete the wrong person’s information, or give access to PI to the wrong person or otherwise act upon the wrong person’s instructions, we will respond to your request. We will notify you that we have received your deletion or right-to-know request within 10 days of receipt of your request. We will honor do-not-sell requests, as more fully explained above, within 15 days after we receive such a request. For right-to-know and deletion requests, we will endeavor to respond within 45 days after receiving the request, but if we believe that in order to thoroughly and accurately respond to your request we need more time, we will notify you that we need an additional 45 days to process your request.
Incentives and "Non-Discrimination." The CCPA prohibits discrimination against California consumers for exercising their rights under the CCPA and imposes requirements on financial incentives, including loyalty programs, offered to California consumers related to their PI. Accordingly, we will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable PI provided to us.
Shine the Light
We do not typically share PI about you with third parties for their direct marketing purposes, except where we offer you the ability to consent (either on an opt-in or opt-out basis). However, where permitted by applicable law, if we elect to share your personal information (as defined by California’s “Shine The Light” law, California Civil Code Section 1798.83) with third parties for their direct marketing purposes without giving you the ability to consent to such sharing, the law allows you to, under certain circumstances, request and obtain certain information regarding our disclosure, if any, of PI to third parties for their direct marketing purposes without your opportunity to consent. If this applies, you may obtain the categories of PI shared and the names and addresses of all third parties that received PI for their direct marketing purposes during the immediately prior calendar year (e.g. requests made in 2020 will receive information about 2019 sharing activities). You may make one request per calendar year. To make such a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident and provide a current California address for our response. You may make this request by sending us an e-mail at [email protected], or by writing to us at Traditions, Attn: Legal Department/Privacy, 8039 Deering Ave, Canoga Park, CA 91304. Any such request must include “Shine the Light Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code, and confirmation that you are a California resident. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this e-mail address or mail address. Please allow up to 30 days for a response.
CA Minors Any California residents under the age of eighteen (18) who have registered to create an account to use the Services, and who post content on the Service, can request removal by contacting us as set forth in the Contact Us section, detailing where the content or information is posted and attesting that they posted it. We will then make reasonable good faith efforts to remove the post from prospective public view or anonymize it so the minor cannot be individually identified to the extent required by applicable law. This removal process cannot ensure complete or comprehensive removal. For instance, third-parties may have republished or archived content by search engines and others that we do not control.
Links to Other Websites:
The Sites may contain links to third party owned and/or operated websites. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security and data collection and distribution policies prior to providing them with any information.
Blogs and Public Features of the Sites:
Social Media Widgets:
Security and Retention:
We take commercially reasonable steps to help protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from a Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us or to any other party via the Internet. The security of your Personal Information is important to us. When you enter sensitive information (such as a credit card number) on our order forms or login credentials (such as username and password) on our platform login, we encrypt the transmission of that information. Your Personal Information will be stored in the United States and will be subject to laws applicable in that country. If you have any questions about security on our Sites, you can contact us HERE. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Sites. We may post a notice on the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
Visitors under 13 years of age are not permitted to use and/or submit their personal information on any website (Children's Online Privacy Protection Act). We do not knowingly solicit or collect information from visitors under 13 years of age. If you are under 13 years of age, please do not submit any information to us. In the event that we learn that a person under the age of 13 has provided us with personal information, we will delete such personal information. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.
In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personal information collected via the Sites.
Our “contact us” page contains e-mail links, a contact form, and phone number that allow you to contact us directly with any questions or comments that you may have. You can access our Contact Page HERE
Disputes, Agreement to Arbitrate, and Choice of Law:
Notice shall be sent to Traditions at:
8039 Deering Ave,
Canoga Park, CA 91304
Responses will be sent to you at your last-used billing address or the billing and/or shipping address in your online profile.
Both you and Traditions agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect before one arbitrator to be mutually agreed upon by both parties.