Please watch the video below, which quickly explains what cookies are, and why we use them. Please note that our site, like every other shopping website, will not work with cookies disabled.
We have taken many precautions to insure that shopping at Traditions is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our website when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information.
To ensure a smooth shopping experience, our system logs the Internet Protocol (IP) Address of each user. An IP address is a number that is automatically assigned to your computer every time you browse the internet. Depending on your Internet Service Provider (ISP) and the type of connection, this number may change each time you log on. Information from IP addresses is used for system administration, our live help feature, troubleshooting, and the examination of traffic trends and response rates to various promotional offers. This data is used in the aggregate, and is not linked to personally identifiable information.
If you place an order through Traditions, we will ask you for your name, e-mail address, shipping address, telephone number and credit card information. We use this information to process and fulfill your order and to notify you of your order status. All archived credit card information is maintained in a secure and safe environment. Telephone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to receive our e-mail newsletter and marketing updates.
Information Provided When You Contact Us:
We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our products and services. We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information from us about our products and services: Your order number, name, email address, phone number, or address (billing, and or shipping).
When you enter your email address while placing an order, we only use the email address for follow-up emails regarding the order. Such as an email confirmation of your order with an invoice, an email with tracking information and shipment confirmation, and occasionally a follow-up requesting information about your order or product experience. If you sign up for our email newsletters and marketing content, we will then send you weekly emails containing product updates, store photos, artist interviews, current deals and more! You can unsubscribe at anytime by clicking the link in the bottom of the email labeled "Unsubscribe". We do not share, sell, or distribute your email with any third parties, unless required by law, or disclosed when information is collected as stated above. Our email contact lists are stored under our account on the MailChimp email marketing platform, which we use to send out, and collect emails.
If you do not wish to receive our email anymore, an unsubscribe button is located at the bottom of each email for your convenience. Or you can contact us HERE and asked to be removed.
A cookie is a feature of your Internet Web browser, and most browsers are configured to automatically accept cookies. Cookies are files that your Web browser places on your computer's hard drive and which assign a unique identification code to your computer. Cookies do not enable us to retrieve from your computer any additional personal information about you other than information that you knowingly and willingly provide to Traditions through the order process or through our sign up forms.
You can read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative's website.
Third-Party Advertising Services:
We partner with third parties that may use technologies such as cookies (and local stored objects as described above) to gather information about your activities on the Sites and elsewhere on the Internet in order to provide you with relevant advertising based upon your browsing activities and interests. This type of advertising is sometimes called interest-based advertising. No personally-identifiable information is collected or used in this process. If you wish to not have this information collected and used for interest-based advertising, you may opt-out by clicking here for partners that participate in the TRUSTe opt-out tool (or if located in the European Union click here). If you wish to opt-out from this type of advertising for companies that participate in the Network Advertising Initiative, please click here. If you wish to opt-out from this type of advertising for companies that participate in the Digital Advertising Alliance (“DAA”), you can do so here. Please note that this does not opt you out of being served ads. You will continue to receive generic ads. Traditions adheres to the DAA’s Self-Regulatory Principles.
WHAT WE DO WITH THE INFORMATION WE COLLECT
As examples of how we may use Personal Information that we collect, we use Personal Information in the following ways:
Information Provided by You Upon Registration and Making a Purchase Online or at Our Stores:
We may use this Personal Information to administer your access to a Site, verify your identity, and provide our products or services to you.
Information Provided When You Contact Us:
We may use this Personal Information to understand and respond to your question or comment.
Passively Collected Information:
We use passively collected information to monitor and maintain the performance of our Sites, analyze trends, usage and activities in connection with our services, validate users and ensure their technological compatibility with users, and optimize our marketing efforts.
We may use your Personal Information to create aggregate data which does not include any Personal Information and which cannot be used to identify you. For example, aggregate data may include data that describes the general demographics, usage or other characteristics of a Site’s users. We reserve the right to transfer and/or sell aggregate or group data about a Site’s users for lawful purposes.
WITH WHOM WE SHARE THE INFORMATION WE COLLECT
We do not share your personal information with other companies except in the following situations:
We may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a subpoena or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any Site or the public, (d) protect against legal liability, or (e) or as otherwise required or permitted by law.
Some of our pages utilize framing techniques to serve content to you from our partners while preserving the look and feel of our Sites. When you interact with content from our partners displayed on our Site, please be aware that you are providing your Personal Information to these third parties and it will be governed by their respective privacy policies.
Correcting, Updating, or Deactivating Your Account:
You may request to access, correct, update or delete your Personal Information, or deactivate your account, by contacting us here with information necessary for us to process your request.
Links to Other Websites:
The Sites may contain links to third party owned and/or operated websites. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security and data collection and distribution policies prior to providing them with any information.
Blogs and Public Features of the Sites:
Social Media Widgets:
Security and Retention:
We take commercially reasonable steps to help protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from a Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us or to any other party via the Internet. The security of your Personal Information is important to us. When you enter sensitive information (such as a credit card number) on our order forms or login credentials (such as username and password) on our platform login, we encrypt the transmission of that information. Your Personal Information will be stored in the United States and will be subject to laws applicable in that country. If you have any questions about security on our Sites, you can contact us HERE. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Sites. We may post a notice on the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
Visitors under 13 years of age are not permitted to use and/or submit their personal information on any website (Children's Online Privacy Protection Act). We do not knowingly solicit or collect information from visitors under 13 years of age. If you are under 13 years of age, please do not submit any information to us. In the event that we learn that a person under the age of 13 has provided us with personal information, we will delete such personal information. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.
In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personal information collected via the Sites.
Our “contact us” page contains e-mail links, a contact form, and phone number that allow you to contact us directly with any questions or comments that you may have. You can access our Contact Page HERE
Disputes, Agreement to Arbitrate, and Choice of Law:
Notice shall be sent to Traditions at:
8039 Deering Ave,
Canoga Park, CA 91304
Responses will be sent to you at your last-used billing address or the billing and/or shipping address in your online profile.
Both you and Traditions agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect before one arbitrator to be mutually agreed upon by both parties.