We ship via US POSTAL SERVICE Priority Mail (USPS) or UPS. Although orders usually ship the day we receive the order, you can expect your order to be shipped within 1-3 days via USPS or 1-5 business days via UPS after we ship the order. If you have a FEDEX or UPS number we can accommodate you, as long as you arrange for the pickup using your number. We DO ACCEPT INTERNATIONAL ORDERS.
WE ARE NOT RESPONSIBLE FOR INVALID ADDRESSES OR SHIPMENTS THAT ARE MARKED "RETURN TO SENDER" BY SHIPPING COMPANIES. While we do our best to validate all addresses before shipping, we cannot be held responsible for orders sent back to us for this reason. Please make sure that you enter the correct address during checkout. We now have google address verification built in, while mistakes are rare, they can still happen. If we receive a returned package, we're happy to credit you for your order. However, you will still be responsible for shipping. Likewise if we have to send out your package again, you will be responsible for the cost of shipping.
If an item is damaged in shipping, first of all we are so sorry! But unfortunately things happen in transit, but we are here to help! PLEASE CONTACT US IMMEDIATELY at 800-538-2446. *Please note that we require an image of the damaged product be sent to us* either via email or text.
We do accept returns. However, THE RETURN MUST BE AUTHORIZED BY EMAILING OR CALLING US. There will be a 15% restocking fee for returned merchandise. All returns must be sent back to us in the same condition that we sent the item to you. THE PACKAGE MUST BE INSURED. If you return an item to us and it is uninsured, and it breaks upon shipping back to us......we will NOT CREDIT YOU. However, if you do ship the items back to us and they arrive in the same condition that we sent the item to you, we will then credit your credit card for the amount of the items returned, not the shipping costs. ITEMS MUST BE RETURNED WITHIN 10 DAYS OF THE DATE OF THE INVOICE, OTHERWISE THEY WILL NOT BE ACCEPTED.
ITEMS RETURNED TO US WILL BE CREDITED MINUS THE 15% RESTOCKING FEE TO THE CREDIT CARD USED FOR THE ORIGINAL ORDER. SHIPPING CHARGES WILL NOT BE CREDITED BACK TO YOUR CARD.
Special orders require a 50% deposit at the time the order is placed. The remainder of the balance will be charged to the credit card you provide when the item is shipped to you. IF WE SPECIAL ORDER AN ITEM FOR YOU, IT WILL NOT BE ACCEPTED FOR RETURN.